#10096 12Pcs Adorable Alpaca Slow-Rising Toy: Soft, Squishy, and Fragrant Fun for All Ages

Shipping Information:

We understand that receiving your product promptly is important to you. In most cases, if the order payment is made before 11:00 AM (PST), we typically ship it on the same day. For bulk orders, please allow us one business day to prepare your products. Once your shipment is on its way, you will receive an email notification with a tracking number.

Delivery:

Delivery times may vary based on your location, but in general, you can expect to receive your order within 1-5 business days.

Customer Pick-up:

You have the option to pick up your order directly or arrange for your shipping broker to pick it up. Please wait for our notification informing you that your order is ready for pick-up.

Please note that order cancellations will incur the Shipping & Handling charge of your purchase.

Returns:

We want you to be completely satisfied with your purchase. Our return policy allows for returns within 30 days from the date of purchase. If 30 days have passed since your purchase, we regret to inform you that we cannot offer a refund or exchange.

To be eligible for a return, the item must be unused and in the same condition as when you received it. It should also be in the original packaging. Please ensure that you have the receipt or proof of purchase to complete the return process. Before sending your purchase back, please contact us to initiate the return.

Please note that we cannot be held responsible for returns with invalid addresses. To ensure a smooth delivery and transaction, kindly double-check that your shipping address is accurate.

We value your satisfaction and will do our best to assist you throughout the return process.

Refunds (if applicable):

After we receive and inspect your returned item, we will promptly send you an email to confirm its arrival. We will then notify you regarding the approval or rejection of your refund.

If your return is approved, we will initiate the refund process. The refund will be credited back to your original method of payment, such as your credit card, within a specific number of days.

Rest assured that we strive to process refunds as quickly as possible to ensure a smooth and hassle-free experience for you. If you have any further questions or concerns about your refund, please don't hesitate to reach out to our friendly customer support team.

Late or Missing Refunds (if applicable):

If you haven't received your refund yet, we understand your concern. Here are a few steps to follow:

1. Check your bank account: Take a moment to review your bank account statement once more to ensure that the refund hasn't been credited. Sometimes, it may take a few business days for the refund to be officially posted.

2. Contact your credit card company: Reach out to your credit card company as they might have additional information about the status of your refund. They can provide insights into any delays or issues on their end.

3. Get in touch with your bank: In certain cases, there might be a processing time involved before the refund is reflected in your account. Typically, this processing time can range from 7 to 15 business days. It's worth contacting your bank to inquire about any pending refunds.

If you have followed these steps and still haven't received your refund, please don't hesitate to reach out to us at sales@pninc.net. We're here to assist you and resolve any concerns regarding your refund. Your satisfaction is important to us, and we'll do our best to ensure a swift resolution.

Sale Items (if applicable):

We want to inform you that only regular priced items are eligible for refunds. Unfortunately, sale items cannot be refunded. We apologize for any inconvenience this may cause.

Our aim is to provide you with high-quality products at the best possible prices. However, due to the discounted nature of sale items, we are unable to process refunds for these specific purchases.

If you have any questions or concerns regarding our refund policy, please feel free to reach out to our friendly customer support team. We're here to assist you and provide further clarification if needed.

Exchanges (if applicable):

If you receive a defective or damaged item and need to exchange it for the same product, please contact us by sending an email to sales@pninc.net. We will be happy to assist you in the exchange process.

To proceed with the exchange or return your product, kindly send the item to the following address:

Peppermint Novelty, Inc.
15451 Red Hill Ave. Ste. A,
Tustin, CA 92780,
United States.

We recommend using a trackable shipping service or purchasing shipping insurance to ensure the safe return of your item. We cannot guarantee that we will receive your returned item without a tracking number.

If you have any questions or need further assistance regarding exchanges or shipping, please don't hesitate to reach out to our dedicated customer support team. We're here to help make your exchange process as smooth as possible.

Please note the following regarding shipping costs and returns:

Unless explicitly stated otherwise, customers are responsible for covering the shipping expenses when returning an item. These shipping costs are non-refundable. In the event of a refund, the amount for return shipping will be deducted from your refund.

The time it takes for the exchanged product to reach you may vary depending on your location. Please consider this when anticipating the delivery of your exchanged item.

For items valued over $75, we highly recommend using a trackable shipping service or purchasing shipping insurance. This will provide you with added security and assurance. Please note that we cannot guarantee the receipt of your returned item unless it is trackable.

We strive to provide a smooth and efficient return process. If you have any questions or concerns regarding shipping or returns, please don't hesitate to reach out to our friendly customer support team. We're here to assist you every step of the way.